Onboarding Date: June 2019
Background
The Village of Indian Hill is a quiet residential community in Hamilton County, Ohio, just northeast of Cincinnati. With a population of approximately 6,100, the Village needed a communication system as reliable and service-oriented as the community itself.
Challenges
- Unreliable Communication System: The Village required a stable and dependable phone solution that staff could easily operate.
- Feature Limitations: The existing system lacked the modern features needed by departments such as police and dispatch.
- Analog Integration Needs: Certain infrastructure—such as alert systems in the police department—required integration with analog hardware.
VerCom’s Solution
VerCom delivered a tailored, on-premise communication solution that ensured stability, usability, and critical integrations:
- Reliable System Deployment: Implemented a stable, on-premise IPlex PBX solution accessible across all departments.
- User-Friendly Features: Delivered an IPlex phone system that’s simple for staff to use while offering robust capabilities.
- Analog System Integration: Integrated alerting systems, paging, doorphones, ringers, and alerters for police and dispatch operations.
- Modern PBX Environment: Deployed an on-premise IPlex PBX system that supports:
- Extensions: 111
- Deskphones: 73
- Facilities: 3
Benefits and Outcomes
- Enhanced Communication Reliability: Delivered a highly stable phone system for day-to-day operations and emergency use.
- Seamless Analog Integration: Enabled continued use of analog components like pagers, ringers, and doorphones without disruption.
- Ongoing Support Confidence: Access to VerCom’s responsive local and remote support ensures the City’s IT team can stay focused on serving the community.
- Tailored for Critical Services: Support for dispatch and police alerting ensures dependable communication where it’s needed most.
Conclusion
By working with VerCom, the Village of Indian Hill modernized its communication systems with a dependable on-premise solution. Through smart analog integration and ease of use, Indian Hill’s staff and first responders can rely on communication tools that support both everyday tasks and critical operations.