Onboarding Date: February 2024
Background
Lebanon Public Library has been a cornerstone of the community for over a century. In addition to offering access to over 150,000 materials, the library provides innovative services such as a 3D printing lab and a recently updated technology center—continuing its legacy of adapting to meet the evolving needs of its patrons.
Challenges
- Aging Telecom Infrastructure: The library relied on an outdated phone system that no longer met modern standards for reliability and flexibility.
- Insecure Cabling Layout: Existing cabling infrastructure was located in an unsecured area, creating potential risks for connectivity and system integrity.
- Ongoing Support Needs: The library needed reliable, local support for both on-site and remote assistance to ensure smooth day-to-day operations.
VerCom’s Solution
VerCom delivered a tailored communication upgrade designed for long-term efficiency and reliability:
- Cabling Relocation: Safely re-located all existing cabling infrastructure to a secure, centralized location.
- Modern Telecom Upgrade: Replaced legacy phone systems with a virtual/hosted IP-based solution, enhancing overall system performance.
- Comprehensive Support Model: Provided a hybrid support structure including local on-site and remote assistance for long-term success.
- Modern PBX Environment: Deployed a virtual/hosted IPlex PBX system that supports:
- Extensions: 18
- Deskphones: 20
- Softphones: 0
Benefits and Outcomes
- Improved Infrastructure Security: Relocated cabling minimizes risk and improves equipment management.
- Enhanced Communication Reliability: The new IPlex PBX system delivers consistent, high-quality communication performance.
- Ongoing Support Confidence: Access to VerCom’s responsive local and remote support ensures the library team can stay focused on serving the community.
- Scalability: The hosted IPlex PBX solution provides a flexible, future-ready platform for evolving technology needs.
Conclusion
VerCom partnered with Lebanon Public Library to modernize its communication infrastructure while respecting its historic background. With a secure, efficient, and scalable solution in place, the library is better equipped to support its staff, serve the public, and embrace future innovation.