Overview
Founded in 1974 and headquartered in Cincinnati, Ohio, this well-established law firm has been serving the legal needs of corporations and individuals across Ohio, Kentucky, Indiana, and beyond for over forty years. With a legacy built on trusted legal services, the firm sought to modernize its communication systems while maintaining its commitment to personalized client service.
The Challenge
As the legal landscape evolved, the firm faced several key challenges:
- Maintaining Up-to-Date, Secure Systems: The firm needed a long-term, supported solution to assist its internal IT teams with implementing and supporting a new on-premise PBX system.
- Enhancing Direct Client Communication: It was critical for each attorney to have a dedicated direct dial number, ensuring clients could reach them without intermediaries.
- Streamlining IT Support: With a single physical location housing 80 extensions and 75 deskphones, the firm required a support team that was able to address issues promptly.
- Integrating Advanced Communication Tools: Incorporating unique functionalities such as overhead paging into their PBX system was essential to streamline internal communications.
The VerCom Solution
In March 2008, VerCom was brought on board to address these challenges by installing IPlex, a comprehensive premise PBX solution, fully configured and tailored to the firm’s specific needs.
Key Components of the Solution
- Proactive IT Support: VerCom provided ongoing support assistance, ensuring the firm’s telecommunications systems remained secure, up-to-date, and optimally configured.
- Direct Dial Implementation: Each attorney was equipped with a direct dial number, enhancing accessibility and reinforcing the firm’s commitment to high-quality client communication.
- On-Premise IPlex PBX Optimization: The solution maintained the firm’s existing overhead paging, and integrated it flawlessly with the IPlex PBX, a feature that maintained internal communication efficiency.
- Scalable Infrastructure: With 80 extensions and 75 deskphones managed seamlessly, the solution was designed to support the firm’s current operations and accommodate future growth.
Implementation Process
- Initial Assessment: VerCom conducted a comprehensive evaluation of the firm’s Telecommunications systems, understanding both the technological and operational challenges.
- Customized Strategy: A tailored configuration strategy was developed, emphasizing an effortless transition from their legacy solution, regular updates, and enhanced communication features.
- Deployment: Starting in March 2008, the solution was implemented with minimal disruption to daily operations. VerCom’s team worked closely with the internal IT staff, providing training and continuous support.
- Integration of Overhead Paging: A seamless integration of overhead paging within the PBX system was achieved, enabling efficient in-office communication.
Results and Benefits
- Robust Telecommunications Infrastructure: The firm now benefits from a fully supported feature rich OnPremise PBX solution.
- Enhanced Client Accessibility: With direct dial numbers assigned to each attorney, client communication continued to be efficient and personalized.
- Streamlined Support Operations: The blend of remote and when required on-site IT support ensured that issues were promptly resolved, allowing the internal team to focus on their sore roles.
- Operational Efficiency: The overhead paging integration, and system features improved internal communication, contributing to smoother day-to-day operations.
Conclusion
By partnering with VerCom, Kohnen & Patton successfully modernized its telecommunications infrastructure while preserving the personalized service its clients rely on—making it easy for them to quickly connect with the right people. The solution not only addressed immediate operational challenges but also provided a scalable platform for future growth, ensuring the firm remains at the forefront of legal service delivery in a rapidly evolving digital landscape.