Chances are your team is overworked and understaffed. The last thing you need is one more tool to manage. Hosted Voice is supposed to simplify your business communications — but that depends entirely on the provider you choose.
☁️ What Is Hosted Voice?
Hosted Voice is a modern business phone system that runs in the cloud — no bulky on-site hardware, no aging wiring, no local limitations. VerCom Systems offers two options:
✅ Cloud‑Hosted PBX
Flexible, fully mobile, and scalable without on-premise hardware.
✅ On‑Premise PBX
Deployed at your location for specialized needs and full control.
Both come with enterprise-grade features built in:
✅ Auto‑attendants
✅ Voicemail-to-email
✅ Spam call filtering
✅ Custom call routing
✅ Virtual fax
✅ Detailed call reporting
❌ Self-Serve = More Work for Your Team
Self-serve Hosted Voice providers often market low monthly rates and instant setup. But what are you really getting? Typically, just a login, a password, some online manuals, and maybe a few YouTube tutorials. They’re expecting you to handle everything!
❌ You’re stuck learning admin portals
❌ Documentation is vague or outdated
❌ There’s little to no live support
❌ You become responsible for setting up 911 — often incorrectly
You’re on your own when you need to:
📞 Redirect calls during office hours
🎧 Change voicemail greetings for a holiday
🧩 Add or remove employees from the system
🚨 Update emergency address info for remote workers
These providers put the burden of managing the system on your already overworked staff. Your office manager, IT team—or worse, you—are left fumbling through complex interfaces, deciphering telecom jargon, and hoping you don’t misroute your main number.
When it comes to emergency access, a misstep can have serious consequences.
✅ Full-Service = Your Telecom Department On-Demand
✨ Now imagine a different experience.
A system that just works — handled by real people, not portals.
With a full-service Hosted Voice partner like VerCom Systems, you’re not buying a product—you’re gaining a partner. We act as your internal telecom team, handling the details so you can stay focused on your business.
Here’s what full-service looks like:
✅ We do the work for you
From onboarding and training to updates, call flows, and changes.
✅ Simple, plain-language requests
Tell us what you want, and we’ll take care of it.
✅ No portals, no guesswork
You don’t need to “figure it out.” That’s what we’re here for.
✅ Live, local support
Our Ohio-based team responds quickly and knows your environment.
✅ E911 Compliance — Fully Managed
We handle address registration and emergency routing so calls
reach the correct dispatch center automatically — no mistakes,
just compliance and proper emergency service access.
📌 Common Requests — Covered by VerCom
📞 Need to reroute calls for a schedule change?
✅ We’ll update your routing plan.
🎧 Need a new voicemail greeting for a holiday or closing?
✅ Just send us the message — we’ll record or upload it.
🧩 Adding a new employee or phone line?
✅ We’ll configure the extension and ship a pre-provisioned phone.
🚨 Expanding to a new office or remote location?
✅ We’ll ensure your 911 routing is updated and compliant.
📊 Real Business Benefits of Full Service
✅ Saves Time
No dashboards to learn. No software to configure. No lost hours
managing settings you shouldn’t need to touch.
✅ Improves Reliability
Our team monitors performance, resolves issues, and helps you
avoid downtime before it happens.
✅ Reduces Internal Burden
Stop spreading your team thin. You focus on what you do best —
we’ll handle the phones.
✅ Ensures Compliance
From spam filtering to E911 and caller ID labeling, we ensure
you are compliant, secure, and properly configured.
🔧 Popular Add-On Services
✅ Virtual Fax
Modern faxing from any computer or device — no analog lines required.
Costs up to 66% less than traditional fax solutions.
✅ SpamCall Shield
AI-powered robocall and scam blocking that reduces interruptions
and lets priority calls through.
✅ Cloud vs. On‑Premise Flexibility
Need easy scalability and mobility? Go cloud.
Want tight local control? On‑premise is the answer.
VerCom helps you design the right fit.
💡 Hosted Voice Should Lighten Your Load – Not Add to It
Everyone is stretched thin these days. Between staffing challenges, tight deadlines, and shifting priorities, the last thing your business needs is to take on more responsibility.
Hosted Voice should simplify your communication — not create another to-do list.
Your team’s expertise should go toward growing the business—not managing a telecom system.
VerCom’s full-service Hosted Voice gives you:
✅ You don’t configure it
✅ You don’t troubleshoot it
✅ You don’t have to learn telecom
No dashboards. No manuals. No stress.
We do it all for you — and keep you informed every step of the way.
📞 Ready to Hand Off the Telecom Burden?
With VerCom, you’re not just getting a phone system — you’re gaining a partner.
👉 Contact us today to discover how Hosted Voice can work
for your team — not against it.