An Introduction to VoIP Quality of Service

Customers are pleased to be able to call your company and get their questions answered.  They’re much less likely to keep doing business with you if they’re experiencing frequent dropped calls, latency, or voice audio issues. Ensure that your VoIP phone service is smooth and uninterrupted by implementing VoIP Quality of Service (QoS) protocols, which […]

VoIP Frequently Asked Questions

What is the Definition and Basics of VoIP? VoIP stands for Voice over Internet Protocol. It’s a technology that allows you to make voice calls using a high-speed internet connection instead of traditional landlines. Simply put, VoIP converts your voice into digital signals that travel over the internet. Can You Explain the Evolution and History […]

How to Choose a VoIP Provider for Your Business

The best way to choose a VoIP service provider is by creating a list of communication requirements for your business and comparing it to the service offerings of your potential providers. This article covers key criteria you should consider when creating your requirement list.  Key takeaways Assessing Business Needs and Requirements Before looking for a […]

VoIP Cost Savings Drive Financial Advantages in Business Communications

Businesses can benefit from significant cost savings by switching to a VoIP solution for their communication needs, making it a strategic investment when upgrading their call capabilities. VoIP cost savings extend across many aspects of the phone system: eliminating long-distance call fees via SIP trunking, reducing hardware costs, and increasing mobility, supportability, and scalability. These […]

Introduction to VoIP Call Centers

Overview of VoIP Call Centers VoIP (Voice over Internet Protocol) allows call center agents to make phone calls via the internet rather than through an analog line. This opens the door to remote calls across devices, providing you access to advanced calling metrics that give you more control over what goes on in your call […]

What Is a VoIP Phone?

Many businesses are moving from traditional phone systems to Voice over IP (Voice over Internet Protocol or VoIP) technology to enhance internal and external business communication. Just as your computer uses a network to send data from one point to another, so does a VoIP system. This approach to voice calls and messages replaces the […]