There are several support options to utilize in maintaining your IPlex IP-PBX software and associated equipment. They include:
Complete Care Plus Service Contracts
These agreements provide the most comprehensive method for assistance, maintenance and support for the IPlex software and associated equipment. Highlights of the scope of the agreement include:
Custom tailored service times to meet the specific needs of your business including 7 days per week, 24 hours per day, and 365 days a year
Guaranteed response times via email, telephone, or on-line
Off-site configuration backup daily
Extended warranty on equipment and software
Software upgrades, Feature enhancements and fixes
Service Packs
If a support contract is not what you are looking for, we offer hourly service packs. These hours can be used for assistance with any aspect of the IPlex software including configuration changes, additional training and general questions on the use of the IPlex phone system. Service packs are available in increments of 1, 5, or 10 hour increments and are a great way of budgeting for support services.
For more information regarding these services, feel free to contact us at 866-837-2664 or by email at sales@vercomsystems.com .
