Services
Training
There are two types of training which are critical to the successful implementation of a telephone system from VerCom Systems. The first and most important is the System Administrators training. Administrator sessions are one on one to provide high level training on all functions and management of the system. The Administrator is the individual that will become the central point of contact for administrating the day-to-day operation of the phone system when required. This person will oversee basic phone system functionality such as adding or deleting users, supervising the system back-up, managing the digital receptionist schedule, password administration, and similar functions of the like. This training will give the administrator a thorough understanding of overall telephone functionality who then can assist or train other employees in the operation of installed devices.
A less intense type of training which we provide is our User training program. Sessions for users cover all phone functions to insure optimization of feature use. In User training an attendee will be trained on the various aspects on the operation of their telephone handset and associated features such as voicemail. Users will be given a brief overview of the configuration of the system installed and its intended mode of operation in their specific environment. The telephone handsets and their specific functions will be explained and how they interact with the phone system will be thoroughly explained. This includes such basic features as call hold, transfer, redial, conference, as well as advanced features such as conference bridging, call recording, and call forwarding. Each training session is limited to small groups and will be completed prior to installation of the system.
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