Features
Basic
Assisted Transfer
With this feature the user will be able to notify the targeted party that they are sending a call through. This allows the targeted party the option of taking the call, forwarding it to someone else for handling the call, or sending it to voicemail. This features aides in call preparation and improves efficiency in calls reaching their intended target.
Unassisted Transfer
The user transfers the call directly to targeted party without announcement. This is also refered to as a blind transfer.
Hold
A single button hold is standard. Music, commercials, general information, or a combination of all three can be played to the holding party until the holding call is continued.
Do Not Disturb
To limit interruptions and prevent ringing of the handset, the do not disturb feature will send calls directly to voicemail and temporarily exclude the user from a ring group, paging group, hunt group or ACD group. Management has the ability to control this feature for users through the management portal.
Call Parking
This feature allows a user to place an incoming call in a parking zone. IPlex assigns a call parking number that is spoken back to the user. The user can then notify the targeted party via page or intercom to their extension that they have a call parked. The call can then be picked up by the targeted party at any phone on the system. This also frees up the operator once the call is parked and party is notified of call. If a call is not picked up from the parking space the IPlex system will send the call back to the person who parked the call or to a voicemail box of your choice.
Call Forwarding
To reduce "phone tag" and increase users productivity, this feature allows users to forward their calls automatically to another extension or device. Calls can be forwarded to an internal extension or an outside number such as a cellphone. This feature is easily turned on or off by the user via a series user friendly prompts provided with the IPlex user interface.
Redial
This feature allows the user to scroll through a menu of their last 25 calls on the phone’s LCD screen. The user can then initiate a call to a number by pressing a phone line. The number will be automatically dialed. This feature saves time and eliminates miss-dials. Many handsets offered with IPlex deliver call lists for missed calls, received calls, and placed calls.
Three-Way Conferencing
This feature allows the user to quickly initiate a three way call between both inside and outside parties. In contrast to the Conference Bridge feature, this feature is designed more for impromptu, short conference meetings between three parties.
Call Tracing
This feature allows the user to trace the last number that dialed in. A quick connection back to that number can then be made by pressing a single button.
Call Waiting
This feature allows users to initiate or receive calls on multiple lines. The user will have the ability to toggle between the calls or join the calls for a conference. Many of IPlex handset offerings support up to four simultaneous call appearences.
Caller ID
This feature displays Caller ID information including either the phone number or the business name for the user. IPlex will deliver all caller ID information provided by your telco provider to the desktop.
Screen Pops
With the integration of voice and data on the same network, IPlex delivers many telephone features to your desktop computer. This feature displays Caller ID information to your computer screen. As a call comes in, Caller ID information will pop-up on the user’s computer screen. This prevents the user from having to look to the phone to see the incoming Caller ID information. This could also prevent users from missing important calls.
TAPI Interface
This feature integrates the user’s client database (CRM) such as MS Outlook with IPlex! When a user wants to make a call from their database program you can use the IPlex point-and-click dial feature to initiate the call . When you click on the contacts phone number from Outlook, IPlex will place your call automatically. Enhance customer service by:
- Drastically improve the quality of your customer database
- Eliminate miss dialed numbers
- Improve employees overall productivity
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