Applications
Call Centers
For businesses in need of call center applications, our Automated Call Distribution package will enhance your ability to meet service level commitments and customer expectations on a daily, hourly, or even minute-by-minute basis.
Our best-in-class queuing options include:
- Skills-based - Incoming calls will be sent to your most skilled employees if they are available.
- Longest idle - Incoming calls will be sent to the employee that has been off the phone for the longest time.
- Least busy - Incoming calls will be sent to the employee who has been on the phone the least amount of time for that specified time period.
- Round robin - Incoming calls will be sent in a specified order each time the phone rings.
- Round robin with memory - Incoming calls will be sent in a specified order each time the phone rings and the system will start the round robin where the last call left off.
With these options, your company has many options for providing efficient call handling. Our easy-to-use management portal allows for quick, on-the-fly changes to the queuing preferences based on changing needs. Vercom’s solution also has the capability to play on-hold music, advertisements, announce hold information or any combination of the above to the callers.
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