Applications
Application Solutions
Vercom’s IPlex IP-PBX includes a variety of solutions to help businesses become more productive, work more efficiently, that deliver a high level of customer service resulting in greater profitability for your company. With the convergence of voice and data applications on an IP network IPlex offers a complete set of productivity enhancing applications to users. For Call Center applications, our Automated Call Distribution package will enhance your ability to meet service level commitments and customer expectations on a daily, hourly, or even minute-by-minute basis. With best-in-class queuing options including skills based, longest idle, least busy, round robin or round robin with memory your company has many options for providing efficient call handling. This feature gives any business the tools necessary to provide world–class customer service to every caller.
With the increased availability of broadband high-speed internet service combined with the capabilities that are available with IP telephony in the IPlex product users can now enjoy the flexibility and productivity enhancements with Teleworker and Mobility solutions. Within the work environment users have the capability of roaming throughout their facility while remaining connected to the corporate phone system without sacrificing any functionality. Using the IPlex platform enables users the capability to option working away from the office, either from home or from a remote location, while maintaining their connection to the corporate phone system. Teleworker support has proven to be a tremendous asset for businesses by enabling them to retain key employees, provide remote access for mobile sales staff, provide a higher level of customer service by enabling you to network multiple office locations and remote workers to communicate like they’re under one roof.
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